24/7 Monitoring & CloudOps
24/7 AWS monitoring via CloudWatch, GuardDuty, and EventBridge. Incident response, patching, and optimization by certified engineers.
Your infrastructure runs 24/7. Your support team should too.
EFS CloudOps provides AWS CloudWatch-powered monitoring, incident response, and proactive optimization for your AWS environment. Our certified engineers don’t just watch dashboards—they actively manage your infrastructure to prevent issues before they impact your business.
What’s Included
- 24/7/365 Monitoring — Real-time alerting via Amazon CloudWatch and EventBridge on performance, availability, security, and cost anomalies
- Incident Response — Immediate triage and resolution with defined SLAs (15-minute response for critical)
- Patch Management — OS and application patching on your schedule, tested and validated
- Performance Optimization — Continuous right-sizing, auto-scaling tuning, and RDS query optimization
- Monthly Reporting — Uptime metrics, incident summaries, cost trends, and optimization recommendations
- Escalation Management — Direct AWS support escalation through our partner channels, including Route 53 DNS and network-level issues
99.9% Uptime SLA
We back our managed services with a 99.9% uptime SLA. Our team has maintained this standard across hundreds of production environments, from single-region startups to multi-region enterprise deployments.
Service Tiers
- Essential: Monitoring + alerting
- Professional: + incident response
- Enterprise: + dedicated engineer
Let's talk about what you're building.
Our team brings over two decades of experience to every engagement. Tell us about your project and we'll show you what's possible.
Let's talk about what you're building.
Our team brings over two decades of experience to every engagement. Tell us about your project and we'll show you what's possible.